Humor in the Shop: Humanizing Fixed Ops Content
A strategic guide for automotive dealerships to leverage humor and relatable short-form video skits to reduce customer anxiety, increase RO counts, an…
Curtis.Castiglione@ROzebra.com
Engine & DrivetrainBrake SystemsSuspension & SteeringElectrical & Battery(Courses) Service Repair(Courses) Advanced Tire Knowledge(Courses) Vehicle Braking System(Courses) Service Advisor Proactive Maintenance & Retention(Courses) Service Management Excellence(Courses) Advanced Warranty Administration
Recent Articles
Behind the Wrench: Humanizing Service Department...
A strategic guide for automotive dealerships to boost customer retention and trust by creating short-form video content that introduces service techni…
Fueling Local Car Culture for Fixed Ops Growth
A strategic framework for dealerships to drive RO count and parts profit by transforming fixed operations into a community hub for car clubs, DIY buil…
Wrenching for a Cause: Community-Driven Fixed Op...
A strategic guide for transforming dealership service departments into community hubs through philanthropy, local outreach, and digital storytelling t…
Serious Safety and Transparency: Trust Through V...
A strategic guide for automotive dealerships to drive fixed operations growth by replacing traditional paper inspections with transparent video walk-a…
Measuring Fixed Ops Marketing ROI & Impact
A guide for dealerships to move beyond social media vanity metrics and track the real financial impact of content marketing through Repair Order (RO) …
The Paper Trail Defense: Managing Manufacturer D...
A strategic guide for fixed operations leadership on maintaining rigorous documentation to protect the dealership during manufacturer inquiries and le…
Navigating Lemon Law Documentation and Escalatio...
A strategic guide for Fixed Operations Directors on mitigating Lemon Law risks through early warning detection, technical escalation, and rigorous adm…
Strategic Dispute Management: BBB Auto Line and ...
A strategic guide for fixed operations leadership on navigating formal alternative dispute resolution channels. Focuses on administrative preparedness…
Managing State Regulatory and AG Inquiries
A strategic framework for automotive fixed operations to manage and respond to State Attorney General and Consumer Protection Agency inquiries. The gu…
Managing Small Claims Summonses in Fixed Operati...
A strategic guide for dealership management on handling small claims court summonses through disciplined administrative protocols, rigorous documentat…
Defending the Service Drive: Arbitration Strateg...
A strategic guide for fixed operations leaders on navigating the three primary arbitration formats—written, telephonic, and in-person. The article e…
Managing Binding vs. Non-Binding Agreements in F...
A strategic guide for dealership management on the legal distinctions between binding and non-binding agreements. It emphasizes the importance of admi…
Leveraging Manufacturer Helplines for Indemnific...
This research outlines strategies for fixed operations directors to secure warranty indemnification by proactively engaging manufacturer helplines and…
Humor in the Shop: Humanizing Fixed Ops Content
A strategic guide for automotive dealerships to leverage humor and relatable short-form video skits to reduce customer anxiety, increase RO counts, an…
Behind the Wrench: Humanizing Service Department...
A strategic guide for automotive dealerships to boost customer retention and trust by creating short-form video content that introduces service techni…
Fueling Local Car Culture for Fixed Ops Growth
A strategic framework for dealerships to drive RO count and parts profit by transforming fixed operations into a community hub for car clubs, DIY buil…
Wrenching for a Cause: Community-Driven Fixed Op...
A strategic guide for transforming dealership service departments into community hubs through philanthropy, local outreach, and digital storytelling t…
Serious Safety and Transparency: Trust Through V...
A strategic guide for automotive dealerships to drive fixed operations growth by replacing traditional paper inspections with transparent video walk-a…
Measuring Fixed Ops Marketing ROI & Impact
A guide for dealerships to move beyond social media vanity metrics and track the real financial impact of content marketing through Repair Order (RO) …
The Paper Trail Defense: Managing Manufacturer D...
A strategic guide for fixed operations leadership on maintaining rigorous documentation to protect the dealership during manufacturer inquiries and le…
Navigating Lemon Law Documentation and Escalatio...
A strategic guide for Fixed Operations Directors on mitigating Lemon Law risks through early warning detection, technical escalation, and rigorous adm…
Strategic Dispute Management: BBB Auto Line and ...
A strategic guide for fixed operations leadership on navigating formal alternative dispute resolution channels. Focuses on administrative preparedness…
Managing State Regulatory and AG Inquiries
A strategic framework for automotive fixed operations to manage and respond to State Attorney General and Consumer Protection Agency inquiries. The gu…
Managing Small Claims Summonses in Fixed Operati...
A strategic guide for dealership management on handling small claims court summonses through disciplined administrative protocols, rigorous documentat…
Defending the Service Drive: Arbitration Strateg...
A strategic guide for fixed operations leaders on navigating the three primary arbitration formats—written, telephonic, and in-person. The article e…
Managing Binding vs. Non-Binding Agreements in F...
A strategic guide for dealership management on the legal distinctions between binding and non-binding agreements. It emphasizes the importance of admi…
Leveraging Manufacturer Helplines for Indemnific...
This research outlines strategies for fixed operations directors to secure warranty indemnification by proactively engaging manufacturer helplines and…
